A soft, lovely carpet adds to the beauty, warmth and a comfort of a home.  This is why people invest in carpets.  But if that beauty is marred by a permanent stain, the carpet becomes a liability and an added expense.  What’s more, the stain not only detracts from the carpet’s look.  If the stain was caused by animal urine and other bodily fluids, it becomes a health hazard.

How pet urine damages the carpet


 Pet UrineAcid and bacteria.

When urine first hits fabric, it is acidic with a pH level of 5 or 6.  This encourages the growth and spread of disease-causing bacteria.  The urine also begins to oxidize and react with the carpet, which causes the fabric stained to discolour.

 Urgent attention needed.

Spills can become permanent stains if left untreated, when the acid in the stain turns to alkaline, with a pH level of 10-12.  That is why it’s best to deal with fresh spills right away.  Fresh spills that haven’t had a lot of time to dry are also easier to remove.

Permanent damage.

Stains that have been left on the carpet too long cause irreversible damage.  Even when you remove visible deposits, the dye on the carpet may already have faded or darkened.  Additionally, the problem can be compounded by the urine soaking through to the flooring.


 Lingering Odour.

Once bacteria starts breeding on your carpet, amino acids are created which are absorbed by the carpet fibres and therefore meld with the carpet.  Drying or exposing the stained carpet to sunlight will not help because the dried urine also produces hydrophilic salt crystals which attract moisture.  Every time the salts are remoistened, they give off ammonia, a nasty-smelling gas.  In the humid months particularly, this becomes a constant problem.

You can make the stain vanish, but the smell will still be around to remind you.

How we help you solve your carpet problem

As a professional cleaning service, we do a thorough treatment of your carpet to remove both stains and odours.  Our goal is to preserve the colour, style and feel of your carpet, as we deodorize, sanitize and take away unsightly stains.  We follow a process, covering all steps for the worst cases, and possibly omitting some steps for those with minor damage.  The result will leave you with a clean, comfortable and fresh-smelling carpet and flooring.

Standard Stain Treatment

  1. Clear. We clear the area to be cleaned of furniture and other visible dirt.
  2. Treat. We neutralize the urine salt crystals with our unique urine surface treatment.
  3. Steam Clean. After several minutes to let the treatment take effect, we apply Steam Cleaning, which is the most effective method.
    • Detergent.  We pre-condition the carpet by dousing it with high quality but non-toxic, biodegradable detergent.  Another special detergent may be needed for heavy stains.
    • Agitation. We then agitate and scrub the carpet to displace soil and other soluble crystals.
    • Rinse. We inject hot pressurized water into the carpet to rinse the dirt and solution and make them rise to the surface.
    • Vacuum. We use a powerful vacuum to extract and remove the dirt, solution and almost all of the moisture.
    • Dry. Lastly, the carpet should be allowed to dry in 2-8 hours depending on the intensity of the treatment.  Opening the windows and doors, and switching on the air conditioner or reverse cycle heating can speed up the drying process.

Standard Odour Removal

  1. Remove. We pull up the carpet and remove the stained area.
  2. Clean. We clean the back of the carpet.
  3. Treat. We use a specially formulated enzyme to treat the floor and the back of the carpet.
  4. Seal. If necessary, we may seal the floor with an odour blocker.
  5. Install. We fit a new tack strip and pad.
  6. Re-attach. We re-install the carpet.
  7. Clean. We clean the carpet.
  8. Treat. We again apply the enzyme, this time on the surface of the carpet.


Image Credit: Anssi Koskinen