- A spot is a substance that is adhered to the carpet fibre, but has not become set.
- A stain is more advanced and may have become set.
- A professional carpet cleaner will remove all spots (food, grease, mud, etc).
- A professional carpet cleaner will have more problems removing a set or permanent stain compared to a spot.
Aim Home Services technicians carry a large amount of stain removal solutions for the removal of coffee, tea, blood, cola, urine, red wine etc. If the stain has not set and become permanent, stain removal can be successful.
Our Policy for Stain removal is as follows:
Normal spotting and stain removal is included in our cleaning price and our cleaning process.
If at the completion of cleaning there are stains that have not been removed in the cleaning process that require extra treatments such as “Heat transfer methods” or “Spot dyeing” these procedures will be discussed with you and a quote given for the removal of these more difficult stains.
We will also discuss with you whether the stain will respond to extra treatment and the likelihood of the stain being able to be removed, partially removed or lightened or if the stain is deemed permanent. Often extra treatments as mentioned above are not required as 90% of spots and stains are removed in the initial cleaning process.